Caramels.com is a store that specializes in a wide range of caramel products, boasting over 25 different varieties of soft, slow-cooked creamy caramels.
In this review, we will examine both the positive and negative aspects of this store to determine whether it is legitimate or a scam.
Caramels Reviews
The crucial factor in determining the legitimacy of a store is to examine its real customer reviews. In this case, I have gathered all the reviews available for this store.
Now, let's begin by examining the negative reviews.
The review expresses frustration about an order placed on October 6th, 2023, from the store that hasn't been received yet. The customer has attempted to contact the store through texts and emails with no response,
The review criticizes Caramels for slow order processing and shipping. The customer expresses no longer wanting the product and is dissatisfied with the canned responses received when inquiring about their order.
This review expresses concern about an order placed with the store on October 14, noting that as of November 16, the customer has not yet received any notification regarding the shipment of their order.
The review warns against ordering from the store, mentioning that the customer did not receive their order even after waiting for over two weeks. Additionally, the customer notes a lack of response from the store after emailing them for an update, indicating issues with both order fulfilment and customer service.
Overall, The Caramels store has mixed negative reviews. Some customers haven't received orders placed, with no response from the store. Others criticize slow processing and poor communication.
Now let's see the positive reviews.
This review expresses high satisfaction with the Butter Rum flavor and the overall quality of the product.
Based on this review, the customer is also highly satisfied with their first order of sea salt caramels from Caramels, describing them as "insanely yum."
This review describes a mixed experience with the store. The customer initially received a half-full tube of Coffee flavor due to stock shortages, which wasn't communicated in advance.
However, after contacting the company, they promptly rectified the issue by sending a new tube of Lime flavor.
The customer appreciates the quick resolution and the taste of both flavors, expressing willingness to order again and thanking the company for their effective response.
Here is another positive experience shared on YouTube:
Grandma Bev from "Life with Grandma Bev" expresses enthusiasm about Caramels.com, mainly their new range of caramels.
She sampled four flavours, praising their quality and taste, especially noting the classic butter and sugar cookie flavours for their softness and authentic taste. While she finds the caramels expensive, she finds them excellent and suggests them to her viewers.
As you can see, These reviews show overall positive feedback for Caramels.com: Customers love the Butter Rum flavour and the sea salt caramels.
One had an issue with a half-full tube, quickly resolved by the company, leading to renewed satisfaction.
Grandma Bev also praises the range, especially the classic butter and sugar cookie flavours, noting high quality despite the price.
Negative Reviews Not Filtered Out
Another good sign about Caramels store is that negative customer reviews are showing on its website.
Showing negative reviews means that the Caramels store is transparent about customer feedback and openly shows positive and negative reviews on its website.
This transparency allows potential customers to see a balanced view of the product's strengths and weaknesses before purchasing.
Positive Facebook Reactions
In addition to openly displaying negative customer reviews on its website, the Caramels store has positive engagements on its Facebook posts.
When people on Facebook react positively, like with "likes," "loves", or other positive reactions, customers are happy and involved.
Owned By Real Company
The caramel store is owned by a real company called G.O.A.T FOOD.
The company is headquartered in Indiana and has a portfolio of brands, including Caramels.com, Popcorn, Indiana, and Licorice.com. G.O.A.T. Foods is committed to developing high-quality, innovative snacks and sweets.
Caramels Made In USA
As mentioned, G.O.A.T Foods, the company that owns Caramels Store, is based in the United States. This implies that the caramels sold at the store are also made in the USA.
For USA customers, the fact that the caramels are made in the USA carries several potential positive implications:
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Quality Assurance: Products made in the USA are often subject to strict quality control and regulatory standards. This can give customers confidence in the quality and safety of the caramels.
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Support for Local Economy: Purchasing products made in the USA supports the local economy by contributing to job creation and economic growth. Many customers feel a sense of pride in supporting domestic businesses.
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Faster Shipping and Reduced Environmental Impact: Products manufactured domestically may result in faster shipping times for USA customers. Additionally, it may contribute to a lower environmental impact compared to products that have been shipped from overseas.
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Familiarity with Ingredients: Customers in the USA may appreciate the familiarity with local ingredients and production processes, providing a sense of transparency and trust.
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Patriotic Appeal: Some customers may have a patriotic inclination and prefer to support businesses that contribute to the country's economy and workforce.
Slow Support Response
According to certain customer reviews, the Caramels store appears to exhibit a sluggish response time from its support team. This issue may have several implications for potential buyers:
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Delayed Assistance: Customers may experience delays in getting the help or information they need from the support team. This delay can be frustrating, especially when customers have urgent concerns.
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Impact on Customer Experience: Slow support response times can negatively impact the overall customer experience. Customers often appreciate prompt and efficient communication when they encounter problems or have questions.
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Communication Breakdown: A slow response time may lead to a breakdown in communication between the customer and the support team, potentially causing frustration and dissatisfaction.
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Customer Frustration: Prolonged response times can contribute to customer frustration, as they may feel their concerns are not being addressed in a timely manner.
However, the company may need to improve their response times and communication with customers to enhance their overall service quality.
No Contact Page
The Caramels store does not provide any contact option on its website, such as a Contact page or email.
The absence of contact options likely means that customers may have to use the store's Facebook page as the primary means of communication.
This could limit the options for those seeking direct support or answers to specific queries, potentially impacting the customer service experience.
Conclusion
Based on the mixed reviews and information gathered, Caramels.com appears to be a legitimate store rather than a scam. Positive reviews praise product quality and flavor variety, while negative feedback mainly concerns customer service and shipping delays.
The store's transparency in showing negative reviews, its ownership by G.O.A.T Foods, production in the USA, and positive social media engagement further support its legitimacy.
However, issues like slow support responses and lack of direct contact options indicate areas for improvement in customer service.
